We're gifted with guidance

You have needs throughout your journey FordGuides have solutions

The FordPassTM app is your key to our friendly and knowledgeable team of FordPass experts. FordGuides are happy to help you with any FordPass needs or questions you may have.




Need quick answers? Go to your FordPass app and use the Chat feature and a FordGuide will quickly reply.*1



A FordGuide would love to hear from you. One-touch dial from the FordPass app and a friendly voice will be happy to help.1


Ford OneCall

FordPass will keep you moving in the event of a breakdown thanks to support from our Roadside Assistance team.

With one tap, you can call for help and receive assistance wherever you are. And if we can't repair your Ford on the spot, we'll arrange onward travel, alternative transport, a replacement vehicle or overnight accommodation for you.2

What does a FordGuide know, anyway ?

Here are a few of the questions FordGuides answer every day:

  • I have a question about the FordPass app

  • Reset my password

  • Help me find a Ford dealership

Have a question about FordPass?

Search for answers here or chat with a FordGuide using the FordPass app.